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Beauty Health & FAQs - Beautydigs

HELP & FAQs

Help Center

Orders & Billing

CAN I CHANGE OR CANCEL MY ORDER?

We work hard to get your orders delivered as fast as possible. As soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This unfortunately means no changes can be made to your order once it has been placed. We do accept return requests made within 60 days of purchase. Please refer to our return & refund policy for more information. 

HOW DO I CHECK MY ORDER STATUS?

There are several ways to view the status of your Beautydigs order:
  1. After you place your order, you have the option to opt-in to receive text updates on the order confirmation page.
  2. You can view your tracking information on the shipping confirmation email that you will receive when your order ships.
  3. Go to "Order History" in the My Account section. Select your order number to view the status of your order, including tracking information if it has shipped.

DO YOU CHARGE SALES TAX?

Domestic sales tax will be applied to orders based on order destination and in compliance with federal, state and local laws.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover/Novus and PayPal.

Shipping

HOW DO I TRACK MY ORDER?

There are a few different ways you can track your Beautydigs order:

  1. After you place your order, you have the option to opt-in to receive text updates on the Order Confirmation page.
  2. You can view your tracking information on the shipping confirmation email that you will receive when your order ships.
  3. Go to "Order History" in the My Account section. Select your order number to view the status of your order, including tracking information if it has shipped.

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WHEN WILL MY ORDER SHIP?

Orders placed Monday - Thursday will be processed the next business day.

Orders placed on Friday after 12pm EST, or on Saturday & Sunday, will be processed the next business day.

Packages do not ship from our distribution centers on the following US holidays:

  • New Year’s Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving
  • Christmas

Note: Orders may take slightly longer to fulfill during busier periods.

CAN I SHIP TO MULTIPLE ADDRESSES?

We are unable to ship a single order to multiple addresses. We recommend placing a separate order for each shipping address.

DO YOU SHIP OUTSIDE OF THE U.S?

No, we do not offer international shipping at this time.

DO YOU SHIP TO HAWAII, ALASKA & PUERTO RICO?

Yes! For shipments to Hawaii, Alaska and Puerto Rico we offer: 

Standard Shipping:

    • Free standard shipping for orders that total $50 or more before taxes, and after any discounts or promotions have been applied. 
    • For orders under $50, there is a $7 delivery charge for standard shipping.

Guaranteed 2 Business Day Shipping:

We offer 2-day expedited shipping for a $20 flat rate. However, we cannot ship expedited orders to military addresses or P.O. boxes. It’s important to note that the 2-day shipping process starts once the order leaves our warehouse, not from the date that the order was placed.

DO YOU OFFER FREE SHIPPING?

Yes! We offer free standard shipping for orders $50 and over before taxes, and after any discounts or promotions have been applied.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping Costs for the Continental United States:

Standard Shipping (Orders $50 and over): We offer free standard shipping for orders of $50 and over before taxes, and after any discounts or promotions have been applied.

Standard Shipping (Orders under $50): For orders totaling less than $50, there is a $5 delivery charge for standard shipping.

Guaranteed 2 Business Day Shipping: We offer 2-day expedited shipping for a $15 flat rate. However, we cannot ship expedited orders to military addresses or P.O. boxes. It’s important to note that the 2-day shipping process starts once the order leaves our warehouse, not from the date that the order was placed.

Subscribe to Save

HOW DOES SUBSCRIBE TO SAVE WORK?

Subscribe to Save is our convenient service that allows you to have your favorite products automatically delivered to your doorstep—without having to place a new order. Deliveries will arrive at the frequency you choose and at a discounted price!

You will receive a 10% discount on each product that you subscribe to. This discount is automatically applied at checkout.  

Once you've joined, you can easily make the following changes to your orders at any time:

  • Pause your subscription 
  • Skip your next shipment
  • Cancel your subscription

HOW DO I UPDATE MY SHIPPING ADDRESS?

To update your shipping address, go to "Subscriptions" in the My Account section. Select your subscription number and then select "Change" under the Shipping Address section. 

My Account > Subscriptions > Select subscription number > Shipping Address > Change

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HOW DO I UPDATE MY PAYMENT INFORMATION?

To update your payment information, go to "Subscriptions" in the My Account section. Select your subscription number and then select "Update Payment" under the Payment Method section. You will then receive an email with a link to securely update your payment information.

My Account > Subscriptions > Select subscription number > Payment Method > Update Payment

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HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel all future shipments that have not processed at any time. To cancel, go to "Subscriptions" in the My Account section. Select your subscription number and then select "Cancel Subscription". You will receive a confirmation email after successfully canceling your subscription.

My Account > Subscriptions > Select subscription number > Cancel Subscription

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HOW DO I SKIP MY NEXT ORDER?

To skip your upcoming order, go to "Subscriptions" in the My Account section. Select your subscription number and then select "Skip Next Order". You will receive a confirmation email after successfully skipping your next order.

My Account > Subscriptions > Select subscription number > Skip Next Order

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HOW DO I PAUSE OR RESUME MY SUBSCRIPTION?

To pause or resume your subscription, go to "Subscriptions" in the My Account section. Select your subscription number and then select "Pause Subscription". If it's currently paused, select "Resume Subscription". You will receive a confirmation email after successfully pausing or resuming your subscription.

Note: You will not be charged or receive additional shipments while your subscription is paused. 

My Account > Subscriptions > Select subscription number > Pause Subscription or Resume Subscription

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Brand FAQs

CREPE ERASE

Why is my skin so crépey?

Crépey skin can occur as a result of aging, a lack of moisture, loss of collagen and elastin in our skin. Excessive weight loss, sun damage or damaging environmental factors can also affect the skin.

How do you get rid of crépey skin?
Avoiding the sun, using a good moisturizer, staying hydrated and being aware of the ingredients in the body care products you use are all helpful habits to improve the look of crépey skin. Crépe Erase® features products that zero in on all your age give-away zones to help visibly restore skin so it looks smoother and firmer. 

How do I get rid of crépey skin on my body naturally?
Exfoliating and moisturizing with creams made for your skin type can help naturally diminish crépey skin. Staying hydrated, avoiding the sun and using products that visibly “plump” the skin are all ways to help smooth skin. 

What essential oils are good for crépey skin?
Some essential oils that can help treat crépey skin include:

  • Olive Oil

  • Coconut Oil

  • Grapeseed Oil

  • Jojoba oil

  • Pomegranate seed oil

  • Frankincense oil

  • Lavender oil

  • Rosehip oil

What is the best type of product to use for crépey skin?
Body lotions with retinol and alpha hydroxy as active ingredients can lessen signs of aging skin.

How do you treat crépey skin?
Use Crépe Erase® Advanced 2-Step Essentials System or the Crépe Erase® Advanced 5-Piece Body & Face System which target age-giveaway zones, including the neck and chest, arms, knees and legs, to restore skin to a smoother, firmer texture.

How long before I see results?
Results vary per individual. Even though it may feel as if your crépey skin appeared overnight, it took years to get that way, so be patient with yourself and allow the product time to take effect. In just 30 days, Crépe Erase® users usually experience more hydrated skin that looks firmer, smoother and younger. You may see instant results, or it may take 60 days. Either way, you’ll see the results just keep getting better.

Even though it may seem like your crépey skin appeared overnight, it took years to get that way. Results vary per individual when using Crépe Erase®, so be patient and allow the product time to take effect. You may see instant results, or it may take up to 60 days. Crépe Erase® users usually experience skin that looks firmer, smoother and younger within the first 30 days of use. Either way, you’ll see the results just keep getting better.

Is there sunscreen in any of the products?
No, not currently. We highly recommend protecting your skin with a broad-spectrum SPF of 15 or higher every day, with or without the use of Crépe Erase® products.

Will the Advanced Body Repair Treatment last all day?
Yes, the Advanced Body Repair Treatment provides long-lasting 48-hour hydration.

Is Crépe Erase® suitable for all ethnicities?
Yes! Our products are suitable for all ethnicities.

Can I use Crépe Erase® while pregnant or while breast-feeding?
Some women experience extra-sensitive skin during pregnancy. Hello, hormones! We recommend that you consult with your physician before using Crépe Erase® (or any skincare) while pregnant or breast feeding.

Does Crépe Erase® test on animals?
Animals are our friends. We do not test on them.

Will Crépe Erase® irritate my sensitive skin?
All Crépe Erase® products have been dermatologist tested. If there are any concerns, we recommend that you apply product on a small patch of skin to see if irritation occurs. We suggest waiting at least 24 hours to see if there is any negative reaction. Discontinue use if any irritation or rash occurs.

Do Crépe Erase® products contain phthalates or parabens?
Nope. Our products are free of all phthalates and parabens.

Are Crépe Erase® products safe to use around my eyes?
Our Flaw-Fix Eye Cream, 4-in-1 Eye Renewal and Line Smoothing Capsules, Refining Facial Scrub and Restorative Facial Treatment can be safely used around the eye area, but direct contact with the eyes should be avoided. If contact occurs, flush eyes gently with water.

Can I use Crépe Erase® if I’m not sure that I have actual crépey skin?
You can. Crépe Erase® can be effective on all types of skin. Many women use the products to help prevent future signs of aging, crépey skin.

PRINCIPAL SECRET

Why do I need skincare?

Skin care is not vanity--it is a necessary investment in your skin’s good health and your future appearance, whatever your age.

What special ingredients does Reclaim®have and how will it improve my skin?
It's an exclusive combination of Argireline® and APT-GC. It is intended to work synergistically to help diminish the visible appearance of age-advancing lines while helping restore the skin’s youthful appearance. It is designed to accelerate the skin’s natural exfoliation process--without irritation.

What about different skin types? Don't I need a special product if I have oily skin? 

All skin types rely on moisture--even oily skin. Our Principal Secret® HydraMoisture Technology provides a surge of moisture to deliver healthy, long-lasting hydration where you need it most. By keeping skin hydrated, Reclaim® helps combat the effects of moisture loss, one of the primary signs of aging. It is ideal for all skin types.

What results can I expect from the Reclaim® products?

In clinical studies, over 70% of participants using Reclaim® with Argireline® reported a decrease in the appearance of visible fine lines and wrinkles.

What makes Reclaim® different from everything else out there on the market? 

Reclaim® has the global exclusive rights to use Argireline® Molecular Complex, which is designed to battle free radicals and fights off the visible signs of aging. The key ingredient is Argireline, helping to smooth away the visible appearance of wrinkles.

What special ingredients does Reclaim® Botanical contain, and how can they improve my skin?

Reclaim®'s Argireline®Molecular Complex is an exclusive combination of Argireline®and APT-GC—a naturally derived exfoliant. They are designed to work together to help diminish the appearance of visible fine lines and wrinkles and stimulate your skin's natural renewal process without irritation. Reclaim® Botanical also contains our proprietary Secretinol Complex, which is designed to help expunge dead skin cells, address skin tone and texture, visibly fade age spots and minimize the appearance of pores—plus Synant Peptide, an exclusive blend that temporarily plumps the appearance of the skin to help firm and fade lines. 

What are the advanced plant-based ingredients in Reclaim® Botanical, and how will they improve my skin?

All products in the Reclaim®Botanical line are rich in results-oriented ingredients derived from plants, flowers, fruits—even marine algae. For example, Vitanol PS, which comes from alfalfa, is known for retinol-like effects that can help brighten the skin. APT-GC-BP, exclusive to Principal Secret®, is a Hawaiian marine algae proven to provide gentle exfoliation to keep skin healthy and youthful-looking without redness or irritation. Bioskinup Contour 3R is a concentrated Brazilian botanical blend designed to help improve the appearance of hydration and firmness around the eye area. Eye Regener is a unique blend of Alfalfa and white Lupin designed to help reduce the appearance of skin slackening. And that's just a few! Combined with the smart science of Argireline®and Secretinol, these ingredients create the ultimate synergy of nature and technology.

What results can I expect from the Reclaim® Botanical products?

Based on results from a 12 week clinical study:

  • 100% of the participants experienced an improvement in the appearance of laugh lines, fine lines and wrinkles.
  • 100% of the participants experienced an improvement in the overall appearance of age spots.
  • 100% of the participants experienced an improvement in the appearance of vertical frown lines.
  • 100% of the participants experienced an improvement in the appearance of skin elasticity and firmness.
  • 100% of the participants experienced an improvement in skin tone.
  • 100% of participants experienced an improvement in skin moisture around eye area.

SHEER COVER

Sheer Cover Perfect Shade® Mineral Foundation

How is Sheer Cover Perfect Shade® Mineral Foundation different from other liquid, powder or mineral foundations?

Sheer Cover Perfect Shade® Mineral Foundation is a unique, lightweight, full-coverage formula that helps give you fabulous coverage with a sheer finish. Perfect Shade® Mineral Foundation's exclusive, patented Trueshade Technology® color matches to your skin and can adapt to any light, day or night. The technology's light-reflecting minerals and optical filters are designed to diffuse and deflect light away from flaws, helping to make pores appear smaller, conceal unsightly marks and blur imperfections with a soft-focus glow that appears to illuminate the skin from within—giving you a complexion that looks beautifully natural and flawless. Trueshade Technology® automatically adjusts to both red and yellow undertones to help eliminate any color-matching issues with pink, yellow or olive skin tones. With Trueshade Technology®, you are virtually guaranteed an effortless match of your natural color and skin tone.

Sheer Cover Perfect Shade® Mineral Foundation benefits include:

  • Uses exclusive, patented Trueshade Technology® color-matching that takes light-reflecting minerals and blends them with your skin tone, helping remove the guesswork out of picking the right shade.

  • Long-wearing-lasts up to 14 hours.

  • Helps to soothe and protect the skin from oxidative stress with antioxidant green rooibos tea.

  • Contains superior-quality natural mineral pigments that are highly concentrated, so a little goes a long way.

  • Deflects light from flaws with light-reflecting minerals and optical filters to help minimize the look of fine lines, pores and other skin imperfections.

  • Contains 100% natural minerals that feel lightweight but give complete coverage.

  • Is paraben-free, oil-free and fragrance-free.

  • Is non-comedogenic so it won't clog your pores.

  • Helps give skin the look of natural luminosity.

  • Is perfect for all ages and skin types.

  • Offers adjustable, lightweight, buildable coverage so you can use as much or as little as you want.

  • Designed to soothe and calm irritation with zinc oxide.

  • Designed to not settle into fine lines and wrinkles.

  • Blends away dark marks.

  • Helps pores appear smaller.

  • Allows the skin to breath under lightweight veil of coverage.

  • Is sweat-proof.

How can Sheer Cover Perfect Shade® Mineral Foundation provide so much coverage without looking thick or cakey?

Unlike some liquid foundations that can look heavy and cakey, Perfect Shade® Mineral Foundation includes natural minerals that lay lightly, in a buildable, overlapping fashion, on the skin for complete coverage. Also, a little of Perfect Shade® Mineral Foundation goes a long way because the light-reflecting minerals and optical filters are designed to diffuse and deflect light away from flaws—helping to make pores appear smaller, conceal unsightly marks and blur imperfections. Perfect Shade® Mineral Foundation was developed to work in combination with your skin's natural oils to help leave your skin with a luminescent, flawless finish.

Can I use Sheer Cover Perfect Shade Mineral Foundation on other areas in addition to my face?

Absolutely! You can wear Sheer Cover Perfect Shade® Mineral Foundation on your neck, décolleté, arms and legs—any visible area you want complete coverage for skin flaws, birthmarks, tattoos, spider veins and other imperfections.

When I first apply Sheer Cover Perfect Shade® Mineral Foundation, it looks dry. Is that normal? 

Yes. Perfect Shade® Mineral Foundation may look dry when first applied. As it mixes with your skin's natural oils, the dryness should dissipate, leaving a luminescent, flawless finish.
Here's a tip: You can lightly spritz your face with a face mist or water to help hydrate the skin.

Is Sheer Cover Perfect Shade® Mineral Foundation sweat-proof?

Yes, Perfect Shade® Mineral Foundation has been clinically tested to be sweat proof. You can cover skin imperfections without fear that Perfect Shade® Mineral Foundation will smear or streak with perspiration. As with any foundation, however, it's best to avoid excessive touching or rubbing, which can remove your Sheer Cover finish.

Will Sheer Cover Perfect Shade® Mineral Foundation last all day?

Yes, Perfect Shade® Mineral Foundation has been clinically tested to last 14 hours. As with any foundation, however, avoid excessive touching or rubbing, which can remove your Sheer Cover finish.

Conceal & Brighten Trio

Do I have to use both Concealer shade and the Brightener in the Sheer Cover Conceal & Brighten Trio or can I use both the products individually? 

Although the Concealer, with two shades, and the Brightener were developed to be used together, they can be used individually as well. The Concealer can be used under the eyes to hide dark circles, and on the eyelids to minimize redness and act as a primer for eye shadow. It also can be used on the rim of the nose to hide redness. In addition, the Concealer can be used on top of birthmarks, dark spots and other imperfections to help them blend away. The two shades of Concealer allow you to customize to perfectly match your skin tone and adjust for the change in seasons. The Brightener can be used in the corners of tired eyes to help instantly make them "perk up." The Brightener also can be used on the brow bones to give a lifted look to the upper eyelids, and at the top of the cheekbones to add a glow.

What's the best way to apply the Sheer Cover Concealer, which is part of the Conceal & Brighten Trio?

You can use either the Sheer Cover Concealer Brush or your fingertip to apply the Concealer. Apply the Concealer by lightly dabbing it onto the designated areas. Layer and blend well until you reach desired coverage.

I tried each of the Concealer shades in the Sheer Cover Conceal & Brighten Trio individually, but I can't seem to get an exact match. What can I do? 

Although they can be used alone, the two Concealer shades were developed to be used together to help achieve a perfect color match. Blend and layer the two shades until you reach your desired color. Follow with application of the Perfect Shade® Mineral Foundation.

Sun-Kissed Bronzing Minerals

How can I use the Sheer Cover Sun-Kissed Bronzing Minerals? 

The Sun-Kissed Bronzing Minerals are best used after applying the Perfect Shade® Mineral Foundation, but they also can be used on their own. Using the Sheer Cover Foundation Brush or a blush brush, you can swirl over all three colors and lightly dust the area of your face that you want to highlight. You can also layer and blend individual shades, a combination of shades or all three shades until you reach your desired color.

Can I use the Sheer Cover Sun-Kissed Bronzing Minerals on areas other than my face? 

Absolutely! You can wear the Sun-Kissed Bronzing Minerals on your neck, décolleté, arms and legs ... anywhere you want to illuminate the look of your skin.

Can I use the Sheer Cover Sun-Kissed Bronzing Minerals as my blush or eyeshadow? 

Yes. The Sun-Kissed Bronzing Minerals are layerable and blendable so you can use them alone over your cheeks to help illuminate and highlight, or sweep the different shades over the eyelids for a light, shimmery look.

Lash Lengthening Mascara and Lash Extending Fibers

Can Sheer Cover Lash Lengthening Mascara be used by itself? 

Yes!  Although we recommend using the Lash Lengthening Mascara and Lash Extending Fibers together for long, luscious lashes.

Are the Sheer Cover Lash Lengthening Mascara and Lash Extending Fibers water resistant or waterproof? 

No, these products have not been water resistant- or waterproof-tested.

Are the Sheer Cover Lash Lengthening Mascara and Lash Extending Fibers easy to remove?

Yes, the Lash Lengthening Mascara and Lash Extending Fibers can easily be removed with a cleanser or eye makeup remover.

Why are there two products- Sheer Cover Lash Lengthening Mascara and Lash Extending Fibers - and three application steps?

Although there are only two products, it takes three steps to ensure that the Lash Extending Fibers properly adhere to your lashes. First, apply a layer of mascara to your lashes. Next, apply a layer of Fibers, and then finish with a final coat of Mascara.

SMILEACTIVES

Will Smileactives® products work on all types of teeth?
Smileactives® will work on all types of teeth including natural teeth, veneers, crowns, bonding and even dentures.

How long will it take to see results?
Results vary for each individual and for each product. Some people may see results in 3-7 days; for some it will take a little longer. This process is a gradual one. Please remember that there are a lot of factors that go into how long the process takes, such as age, medication, eating habits, dental work, etc. It all depends on the stains, how long they have been there, and how deeply rooted they are in the enamel.

POWER WHITENING GEL

What is the active ingredient in the Smileactives® Power Whitening Gel?
Hydrogen peroxide at a 9% concentration.

How does the Smileactives® Power Whitening Gel work?
When combined with your regular toothpaste, the Power Whitening Gel turns normal toothbrushing into a powerful whitening session. The Smileactives® Power Whitening Gel features patent pending Polyclean® technology, which generates an ultra-fine foam that whitens the whole tooth, not just the front, and reaches all the grooves and crannies.

Do I need to use any kind of special toothpaste with the Smileactives® Power Whitening Gel?
You can use your favorite fluoride or non-fluoride toothpaste with the Power Whitening Gel - no special toothpastes are required!

Can I use the Smileactives® Power Whitening Gel by itself?
No, the Power Whitening Gel is designed to be used only by combining it with toothpaste.

How often can I use the Smileactives® Power Whitening Gel?
Use the Power Whitening Gel alongside your regular toothpaste every time you brush.

What kinds of tooth stains will the Smileactives® Power Whitening Gel remove?
Tooth staining caused by coffee, tea, red wine, smoking, dark-colored fruits and vegetables.

POLYCLEAN® TECHNOLOGY

What is Polyclean® technology?
Polyclean® is Smileactives® proprietary technology that creates a powerful foaming action that works in hard-to-reach grooves and crannies for better stain removal than toothpaste alone.

Is Polyclean® safe on dental work?
Polyclean® will not harm any dental work. It helps whiten teeth, bonding caps, veneers, and dentures, and removes coffee, tea, red wine and other stains. Our whitening products can be used as directed every day without harm or detriment.

ADVANCED TEETH WHITENING PEN

What is the active ingredient in the Smileactives® Advanced Teeth Whitening pen gel?
Hydrogen peroxide at a 12% concentration.

How does the Smileactives® Advanced Teeth Whitening Pen work?
The Advanced Teeth Whitening Pen is fast, effective, and super-convenient on-the-go teeth whitening. With this formula, the gel dries onto your teeth, so no need for strips or trays. Designed in a sleek, chic package for anytime use, you can use it after meals or in between meetings. The whitening gel is designed to quickly penetrate deep into tooth enamel, grooves and crannies. Just brush onto teeth and voila!

How often can I use the Smileactives® Advanced Teeth Whitening Pen?
Up to 4 times daily, depending on the severity of tooth staining.

What kinds of tooth stains will the Smileactives® Advanced Teeth Whitening Pen remove?
Tooth staining caused by coffee, tea, red wine, smoking, dark-colored fruits and vegetables.

When is the best time to use the Smileactives® Advanced Teeth Whitening Pen?
Just after brushing your teeth in the morning and evening, and if possible within a few hours after eating or drinking any tooth staining foods or beverages (coffee, tea, colas, blueberries, beets, red wine, etc.). Also, it is best not to eat or drink anything for at least 20 minutes after applying the gel, as the gel keeps working for several minutes after applying to the teeth.

VIBRITE® SONIC TOOTHBRUSH

How often should I use my Vibrite® Sonic Toothbrush?
Just like a typical toothbrush, you should use your Vibrite® Sonic Toothbrush at least twice a day, every day, and remember to floss daily, too.

How do I charge my Vibrite® Sonic Toothbrush?
Charge your new Vibrite® Sonic Toothbrush a minimum of 24 hours prior to your first brushing. Then feel free to store your Vibrite® Sonic Toothbrush in the charger base when not in use, plugged in, for maximum battery life. Your brush can retain a charge for approximately two weeks of normal use (two times a day).

Why doesn't the charging light on my Vibrite® Sonic Toothbrush turn on when I place the handle in the charging case?
This usually means the brush is fully charged. When the battery's low that's when the light will come on to show you the battery's getting recharged.

How does the timer on the Vibrite® Sonic Toothbrush work?
The built-in brushing timer will guide you to brush for the dentist-recommended two minutes. The timer has a 30-second interval which will tell you when it's time to switch to another quadrant of your mouth.

I feel a tingling sensation when I first use my Vibrite® Sonic Toothbrush. Is this normal?
Yes, it is because the Vibrite® Sonic Toothbrush cleans differently, it can feel strange to new users. The most common reaction to using a sonic toothbrush for the first time is a tingling sensation on the gums, which is not harmful. Also, you do not need to apply as much pressure when using the Vibrite® toothbrush as you do with a manual toothbrush. In a short time, brushing with the Vibrite toothbrush will feel completely normal.

Should my gums be tender after I use my Vibrite® Sonic Toothbrush?
If you have gum disease, haven't been using a power toothbrush or don't floss regularly, you may experience some tenderness with your Vibrite® Sonic Toothbrush. Be sure you're applying only light pressure to your teeth and gums. Your gums should feel less tender within a few days of use.

How do I avoid "splattering" when using my Vibrite® Sonic Toothbrush?
Be sure to place the brush head in your mouth before you press the power button and keep your mouth closed around the brush while brushing.

Do I have to store my Vibrite® Sonic Toothbrush handle and brush heads in the charging case?
Given that you cannot overcharge your Vibrite® Sonic Toothbrush, feel free to store it in the charging case along with the brush heads. Since your Vibrite® will hold its charge for approximately two weeks of normal use (brushing twice a day for two minutes), you can also choose to keep it out of the charger for much of the time. Also its extended charge time makes it perfect for travel.

How often should I replace my brush head?
We recommend replacing your brush head every 3 months. Brush heads should be replaced even if they don't look worn because an overly used brush head compromises the effectiveness of your Vibrite® sonic toothbrush. Make sure you purchase authorized Vibrite brush heads that are designed to fit your handle.

SPECIFIC BEAUTY

BRAND/PRODUCT QUESTIONS

Who is Dr. Heather Woolery-Lloyd?
Heather Woolery-Lloyd, M.D., founder and creator of Specific Beauty®, is a world-renowned expert in melanin-rich complexions. A board-certified dermatologist and the director of ethnic skincare at the University of Miami, she has run her own thriving practice since 2002. Dr. Woolery-Lloyd created Specific Beauty® after listening to thousands of patients of different backgrounds, skin tones and shades, complain about the lack of products that addressed their unique concerns — uneven skin tone, hyperpigmentation, and rough texture.

What is the advantage of using Specific Beauty® as opposed to other skin brightening products?
Specific Beauty® addresses the core complaints women with melanin-rich skin consistently bring up with Dr. Heather — hyperpigmentation, dark spots, uneven tone and texture changes. It also addresses fundamental skincare needs from hydration to oil control specifically for their skin type. It is formulated to work with the unique characteristics of melanin-rich skin using both naturally and scientifically perfected ingredients.

What is MelaTone Therapy™?
MelaTone Therapy™ is a comprehensive daily skin care system for women of color. Each product is infused with botanical brighteners, a synergistic blend of exfoliators, and skin-calming agents. It visibly fades dark marks, evens skin tone and helps protect the skin from future discoloration to reveal noticeably brighter, smoother and more radiant skin.

Is Specific Beauty® safe for all ages?
Specific Beauty® is not recommended for those under the age of 13.

USAGE & PRODUCT QUESTIONS

Can men use Specific Beauty®?
Yes, Specific Beauty® can be used by men.

I am using the Specific Beauty® regimen for the first time. What do I need to know?
The Specific Beauty® regimen is designed to help visibly even skin tone, smooth texture, brighten and restore radiance. Always review the directions before using any product. Some products are meant to be used for a limited time.

How quickly can I expect to see results?
You should start to see visibly smoother, more even, and radiant skin within 6 weeks of using Specific Beauty®. The appearance of more stubborn dark marks may take longer, but they will continue to gradually fade with time and continued use.

Will Specific Beauty® products work on oily skin?
Yes. For oily skin, the Purifying Cleanser and the Skin Brightening Toner are excellent choices. We recommend combining that with the Radiance Repair Night treatment which contains retinol.

I have sensitive skin. Can I use this product?
Customers with sensitive skin should first test the product on a small patch of skin behind the ear, or on the back of their hand or forearm before using as directed.

We recommend starting with the Gentle Cleanser and the Dark Spot Corrector Pads. The Replenishing Moisture Complex is also very helpful for dry sensitive skin. 

Can I use this product if I have a medical condition?
Please consult with your doctor regarding questions about using with specific conditions.

Is there any type of skin discoloration Specific Beauty® cannot treat?
We recommend speaking with your dermatologist if you have questions about whether Specific Beauty® would be a good treatment option for your unique skin condition.

Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

Can I use other skincare products while using Specific Beauty®?
We recommend using only Specific Beauty® products as they are specially formulated to work together as a system for maximum benefit. However, you can incorporate other products into your routine if desired.

Will Specific Beauty® products help fight signs of aging like fine lines and wrinkles?
Yes. The Radiance Repair Night Treatment and the Intensive Skin Brightening Serum contain retinol which is helpful for reducing the appearance of fine lines and wrinkles. 

Do you have any products for acne prone skin?
Specific Beauty® does not have an acne treatment currently. 
You can combine the Dark Spot Corrector Pads and the Skin Brightening Serum with your acne regimen to help improve the appearance of dark spots caused by acne. 
The Purifying Cleanser contains salicylic acid which is a great ingredient for skin prone to breakouts.

Do you have any products to prevent acne?
Specific Beauty® does not have an acne treatment currently. The Purifying Cleanser contains salicylic acid which is a great ingredient for skin prone to breakouts.

Will these products repair skin with mild acne scars?
If you have dark marks from acne, you can combine the Dark Spot Corrector Pads and the Intensive Skin Brightening Serum with your acne regimen to help improve the appearance of dark spots caused by acne. 

If you have indentations in the skin from acne, then skin care is not the best choice. Consult with your dermatologist.

Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

Does the Skin Brightening Toner help with oil control? 
Yes, the Specific Beauty® Skin Brightening Toner is very helpful for oil control.

Do any of your products treat the under-eye area (dark circles, lines, puffiness etc.)?
The Lightening & Brightening Eye Cream is the best choice for treating the delicate under-eye skin. An exclusive combination of Niacinamide, Vitamins A, C and E and CoQ10 visibly diminish the appearance of dark circles, fine lines, and wrinkles. Hyaluronic Acid works with Green Tea and Cucumber Extracts to help smooth and brighten the look of skin.

Will Specific Beauty® products help reduce the appearance of a mustache shadow?
Starting slow in this area is recommended as the upper lip tends to be sensitive. We recommend the Dark Spot Corrector Pads along with the Replenishing Moisture Complex to combat dryness in this area.

How does the Purifying Cleansing Brush work with this regimen?
The facial brush is an excellent exfoliator and pairs well with the products in the Specific Beauty® line. However, it must be used with caution when combined with prescription strength skin care products. One example is prescription retinoids. Retinoids exfoliate the top layers of the skin and can cause peeling. In this case, daily use of a facial brush could be irritating especially in people with sensitive skin.

Does this work for Melasma?
Yes, Specific Beauty® products help improve the appearance of melasma on the face. Use the full regimen for best results. Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

Can it lighten dark spots on the body?
Yes, Specific Beauty® products help improve the appearance of dark marks on the body. You may consider targeting smaller areas on the body as the product sizes are designed for facial skincare.

Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

Does it work on sunspots?
Yes, the Specific Beauty® regimen works well to help improve the appearance of sunspots. Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

Do your products work on burn scars?

Burn scars usually have very deep dermal pigment. Unfortunately, deep dermal pigment is difficult to treat with topical skin care products. However, if the pigment is superficial then Specific Beauty® products may be helpful in improving the appearance of burn scars. Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

I use a low dose hydrocortisone. Can I use Specific Beauty® with hydrocortisone?

Yes, the Specific Beauty® regimen can be used in conjunction with hydrocortisone.

I have rosacea. Can I use Specific Beauty® with rosacea?

Yes. However, please keep in mind that rosacea-prone skin can be especially sensitive. It is recommended to start using one product at a time and incorporate additional products from the regimen slowly. Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

Do you have any suggestions for sagging skin?
For deep wrinkles and sagging skin, skincare products are not as effective. However, the Radiance Report Night Treatment contains retinol which is extremely helpful in reducing the appearance of fine lines and wrinkles.

Does it help with vitiligo?

No. The Specific Beauty® line is not designed to treat vitiligo. Please consult with your doctor/health care professional before using Specific Beauty® products if you have a disease.

Why are gentle cleansers important for dry, sensitive skin?
Dry skin should be addressed with both gentle cleansers and moisturizers. The first step is choosing a gentle cleanser that will not strip the skin of its natural oils. Specific Beauty® Daily Gentle Cleanser is an ultra-gentle cleanser that does not contain harsh detergents.

What causes uneven skin tone?
Melanin, the component responsible for our rich hues and complexions, is highly reactive and can over produce pigmentation with just the slightest stimulus. People with multi-hued skin tones can simply get uneven skin tone with aging. This usually starts in the 30’s and 40’s. Specific Beauty® is a breakthrough system that was specifically formulated to deliver a more even-toned complexion and a brighter, more supple, youthful-looking radiance.

Does Specific Beauty® only work for woman of color?
It will work for all skin types to improve the appearance of dark spots and uneven skin tone.

How can I test for an allergic reaction?
Apply a small patch of product, behind the ear or on the back of your hand/forearm. Wait 24 hours to ensure that there is no reaction.

Can I use Specific Beauty® if I am pregnant?
Please consult your doctor/obstetrician for questions about use while pregnant.

INGREDIENT QUESTIONS

Are your products gluten free?
Yes, our products are gluten-free.

Are the products’ ingredients all natural?
No. The ingredients are not all natural.

Does Specific Beauty® offer broad spectrum coverage?
Yes, Specific Beauty® Active Brightening Day Moisture Broad Spectrum SPF 30 blocks both UVA and UVB rays from the sun. It has an SPF of 30 and should be worn daily. Don't forget, even dark complexions need SPF protection.

Does Specific Beauty® use physical or chemical sun blockers?
The SPF in the Active Brightening Day Moisture Broad Spectrum SPF 30 is chemical.

Do your products contain preservatives?
Yes, our products contain preservatives.

Does Specific Beauty® contain any known allergens?
Please consult your doctor, allergist, or dermatologist regarding specific allergen or ingredient concerns.

Do any of the products contain soy or any other nut derivatives? 
Yes, there is Shea butter in the Radiance Repair Night Treatment.

Are the products fragrance free?
The Daily Gentle Cleanser, Intensive Skin Brightening Serum, Advanced Dark Spot Corrector Pads, Radiance Repair Night Treatment and Active Radiance Day Moisture SPF 30 are fragrance-free.

Are the products non-comedogenic?
Yes, the products are non-comedogenic.

Are your products tested on animals?

No. Specific Beauty® does not believe in animal testing.

Are your products allergy tested?
Yes, our products have been allergy tested.

What is the shelf life for your products?
If it has no marked expiration date, we recommend using within one year if opened and within two years if unopened.

WESTMORE BEAUTY

What is Westmore Beauty?
Founded by McKenzie Westmore of the legendary Hollywood makeup family, Westmore Beauty combines over 100 years of makeup expertise with today’s best special effects technology. The hero product is Body Coverage Perfector which uses tri-effects technology to flawlessly camouflage age spots, veins, blemishes and other skin imperfections in minutes while providing a natural looking glow. Unlike other body makeup products, the Body Coverage Perfector is transfer-resistant, water resistant, and lasts 24 hours! Westmore Beauty also offers a wide range of makeup products that are designed to help women everywhere experience the transformative power of Hollywood special effects to enhance and compliment their own natural beauty.

Who is the Founder of the Westmore Beauty Collection?
McKenzie Westmore: Following in the famous footsteps of her father and grandfather, McKenzie developed the Westmore Beauty Collection to make the tips and tricks that were once exclusive to celebrities available to women everywhere. After a successful career in soap operas like Passions and All My Children, McKenzie is the host of SyFy’s special effects makeup competition Face Off and continues to develop new products for the Westmore Beauty line.

How long as Westmore Beauty been around?
The Westmore family has been bringing the art and science of beauty to Hollywood since 1917. McKenzie Westmore founded Westmore Beauty in 2014 to make the tips and tricks that were once exclusive to celebrities available to women everywhere.

What makes Westmore Beauty different from other products on the market today?
Westmore Beauty was born out of the desire to bring the magic of Hollywood special effects makeup to real women. Westmore Beauty combines Hollywood glamour secrets with special effects technology for everyday makeup that gives you the flawless look of Hollywood celebrities. The hero product is Body Coverage Perfector which uses tri-effects technology to flawlessly camouflage age spots, veins, blemishes and other skin imperfections in minutes, while providing a natural looking glow. Unlike other body makeup products, the Body Coverage Perfector is transfer-resistant, water resistant, and lasts 24 hours!

Westmore Beauty also offers a wide range of makeup products that are designed to help women everywhere experience the transformative power of Hollywood special effects to enhance and compliment their own natural beauty.

PRODUCT INGREDIENTS

Are these products hypo-allergenic? If not, how can I test for an allergic reaction?
If you have specific ingredient allergies, we recommend you review the ingredient list of each product before purchase and use. Ingredient lists can be found on westmorebeauty.com.

Are these products non-comedogenic?
Products are not considered non-comedogenic.

Do any of the products contain a SPF?
10-in-1 Coverage Perfector CC Cream Broad Spectrum SPF 25

Do any of the products contain parabens?
Westmore Products are paraben free.

Are these products tested on animals?
We’re proud to say our formulas are not tested on animals.

Are these products gluten free?
All products are gluten free except the Starlit 24K Gold In-The-Core Lipstick.

Are these products vegan?
Not all products are vegan.

Are these products organic?
No, the products are not organic.

Do these products contain oil?
Most products are oil-free with the exception of our eye products.

Do these products contain preservatives?
Westmore products may contain preservatives.

PRODUCT USAGE FAQs

What is the shelf life of these products? Do they expire?
The shelf life of unopened products without a noted expiration date on the packaging is 24 months. Some products have designated expiration dates located on the product packaging. If an expiration date is noted on the package please use it as your official guide.

Will these products cover redness?
The Body Coverage Perfector is designed to easily camouflage skin imperfections and discolorations including varicose veins, bruises, age spots and even tattoos.

Can I use these products if I have Rosacea?
We recommend you consult your physician with any concerns before starting any new makeup routine, including Westmore Beauty.

Can people with sensitive skin use these products?
If there are any concerns, we recommend that you perform a ‘sensitive skin test’ by applying the product on a small patch of skin to see if irritation occurs. Wait at least 24 hours to see if there is any negative reaction. Discontinue use if any irritation or rash occurs.

Will these products affect acne prone skin?
We recommend you consult your physician with any concerns before starting any new makeup routine, including Westmore Beauty.

Will the products last all day or will I need to reapply them?
The Body Coverage Perfector is formulated to have buildable coverage that looks natural and lasts 24 hours.

Return & Refund Policy

What is your return and refund policy?

If you’re not 100% satisfied with a product, you have 60 days to request a refund. All requests can be completed online by visiting our Return Portal.  


Requests made within 60 days of purchase will be refunded to the original payment method, minus shipping & handling. 

We monitor return activity for abuse and reserve the right to limit returns in all instances. All returns are subject to validation and approval.